Contact Us

Our mobile app is undergoing routine maintenance and therefore users may experience some disruptions during this time. You can continue use our web portal at https://www.nipponlifebenefits.com during this timeframe. We appreciate your patience and understanding.

English or Spanish Customer Service

7am - 7pm CT Monday - Friday
800-374-1835
Please log in to our secure messaging portal to contact us directly.

Japanese Customer Service

8am - 7pm CT Monday - Friday
800-971-0638
913-387-5986
nippon-jcs@nipponlifebenefits.com

Korean Customer Service

8am - 5.30 pm CT Monday - Friday
877-827-8713
913-387-5986
nippon-kcs@nipponlifebenefits.com

Additional Languages available by calling 800-374-1835.

Need to file a claim? Go to our Member Services page for claims information and forms.

If you have a question about your EyeMed Vision Care, call 866-263-1815.

Administrator Customer Service

7 am - 5.30 pm CT Monday - Friday
800-374-1835
913-387-5920
Please log in to our secure messaging portal to contact us directly.

Premium Payment Lock box:

Nippon Life Benefits
62348 Collections Center Drive
Chicago, IL 60693-0623

For Self-Service, please log in to the Employer Portal. If you need to register for the Employer Portal call 800-374-1835.

Group Medical

States: GA, IN, IL, KY, MI, NJ, NY, PA, SC, TN, WI

States: CA, TX

Dawn Quinn
888-647-7664 (Toll Free)
d-quinn@nipponlifebenefits.com

Group Ancillary

All States

Japanese Group Opportunity

State: NY, NJ, PA

State: GA, SC, TN

State: IL, IN, KY, MI, OH, WI

State: CA, TX

Los Angeles Japan Desk
213-430-0801
la-jpdesk@nipponlifebenefits.com

Korean/ Chinese Group Medical/Ancillary

All States

Sangho Sean Roh
212-909-9895
s-roh@nipponlifebenefits.com

To access and download forms and brochures, please log in to the Broker Page.

Let's Connect!

Brokers: Looking for more information?

Checking Member Medical or Dental Eligibility or Claim Status:

For General Inquiries:

In-network claims should be sent to the address on the back of the member's ID card.
Out-of-network claims, additional information and general inquiries can be sent to the following address:

Send Medical and Dental Claims to:

Nippon Life Insurance Company of America
PO Box 4387
Clinton, IA 52733
Electronic Claims – Payer #81264

Send EyeMed Vision Claims to:

FAA / EyeMed Vision Care
4000 Luxottica Place
Mason, OH 45040

Footer

©1998-2024. All Rights Reserved.
Nippon Life Insurance Company of America®
666 Third Avenue, Suite 2201, New York, NY 10017

Benefits may vary by state. For costs and further details of the coverage, including exclusions, any reductions or limitations and the terms under which the policy may be continued in force, see your Nippon Life Benefits representative.

Nippon Life Insurance Company of America® - marketing name Nippon Life Benefits®, NAIC number 81264, licensed & authorized in all states plus DC, except not ME, NH or WY, domiciled in Iowa, with a principal place of business at 666 Third Avenue, Suite 2201, NY, NY 10017-9113, member company of Nippon Life Insurance Company of Japan (“Nissay”). Nippon Life Benefits is responsible for its own financial condition and contractual obligations.

Download the
Nippon Life Benefits App Today!

Download our App on the Google Play Store Download our App on the Apple Store

Products & Services

About Us

Member Services

Our website uses anonymized Google analytics. The only personal information we collect from this tool is the general location from where you access our website. To find out more about Google anonymization please click here.

For more information on our data collection tools, processes and procedures refer to our privacy statement which can be found here. Accept