Axis bank complaint mail id chennai

Personal loan customers can connect to the bank through calls, email or by visiting branch/loan centres. Axis bank has set a maximum 10 days response time period and if the concerned customer is dissatisfied with the response received, he/she can escalate the complaint to Level 2.

• Call Centre numbers: 1860-419-5555, 1860-500-5555
• Axis Support: www.axisbank.com/support/
• Branches/Loan Centres: Customers can visit the “Locate Us” section of the website (www.axisbank.com) to get the details of the nearest branch or loan centre)

Level 2: Circle Nodal Officer/Nodal Officer at HO

The concerned customer can communicate with Nodal officers of the bank if he/she is not satisfied with the solution provided at Level 1. The bank claims to reply within 10 days and if the response received is unsatisfactory, he/she can escalate the matter to Level 3.

The customer can send an email/write a letter/call the Nodal Officer:

Write

Email

Call

Timings: 9.30 am to 5.30 pm